Terms & Conditions

Please find out How to Order.
Gift hampers consisting of alcohol may only be purchased by and delivered to a person over the age of 18.  If you purchase such a hamper, you will be taken as declaring you are over the age of 18 at the time of purchase.
In the event of an item being not available, we will replace the item with one of similar nature and of equal or greater value.
For display purposes we may have used props in images.  Unless an item is listed, it is not included in the gift hamper.
While we endeavour to deliver by the date requested, this is not always possible due to unforseen circumstances.  You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Orders will not be despatched until payment is received in full by Sentosa.
No deliveries are made on weekends or public holidays unless prior arrangement has been made.
All cancellations of orders must be done no later than 48 hours prior to delivery.  We do not accept cancellations under any circumstances once the gift hamper has left our premises.
All gift hampers are packed with care and safety in mind to avoid damage or breakage.  In the event a product is delivered damaged or faulty, please inform Sentosa within 5 days of delivery.  Sentosa is more than happy to replace that item once it has been returned to Sentosa and deemed faulty or damaged.  A replacement item will then be promptly be sent to the recipient.
Please enter all delivery details carefully.  Inaccurate or misspelt delivery information often results in delays in delivery.  If Sentosa is charged a re-delivery fee because of inaccurate delivery details, that charge will be passed on to you.
It is your responsibility to inform Sentosa immediately if an order has not arrived.  We will then endeavour to track that order and have it delivered as soon as possible.
We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.  This includes loss or damage resulting from delivery to unattended addresses for the sender has opted to have the gift hamper left at the door.
Should you have any problem relating to your purchase, please contact us within 5 days of delivery or expected delivery of your hamper, at which time we will attempt to resolve your issue within a reasonable period of time.
All business details and information from buyers are strictly confidential.    Your information entrusted with Sentosa Australia will be used solely by Sentosa Australia.